Items marked in-stock and ready to ship will require order processing time, which varies by warehouse but typically takes 5-10 business days due to decreased warehouse staff and increased demand. If the product page does not have an estimated ship date, please contact us to confirm the item is in stock. Please refer to the product page for an estimated ship date and note that this does not include transit time. If you are purchasing a gifting item, we encourage you to place your order as early in advance as possible to receive your item/s in time. Here is some important shipping info to know this holiday season: Your patience and graciousness speaks volumes as we work to respond to every customer service request. Our dedicated team is working diligently on your orders, but we are experiencing an unprecedented volume of orders while navigating global supply chain, manufacturing and shipping delays. That is why we want you to know how important it is to get your holiday shopping done as early as possible this year. Thank you for shopping at Kathy Kuo Home! We deeply value your happiness and loyalty and are honored to be a part of your home furnishings and holiday celebrations this year. Thank you once again for your patience and support during this time. ![]() If you have concerns about your order, please reach out to us via chat, phone or email. If you are purchasing a gifting item, we encourage you to place order as early in advance as possible to receive your item by your preferred date. Once items are in transit, they may take an additional 1-4 weeks to make it to your home. Many of our items are made-to-order or custom pieces, and the shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Please expect potential shipping delays and reach out to our customer service team for your current estimated delivery date. Please note that due to carrier shipping constraints, we are subject to extended shipping delays from our delivery partners. Our expert team is dedicated to getting back to you as quickly as possible, and we are diligently working internally to improve our response times. As a result, our customer service team is receiving a much higher than usual number of inquiries. Part of the sales will be donated to UNICEF that assists the poor children and Ukrainians.Thank you for your continued support and for shopping at Kathy Kuo Home.Īt this time, we are simultaneously experiencing an unprecedented volume of orders while navigating several supply chain and shipping difficulties due to COVID-19 and manufacturing delays. We try to reuse shipping materials for environmental protection. If something doesn't work out, you can send items back within 30 days of delivery. Please check the shipping charges of your country here. Regardless of the purchase amount, our shipping charge is fixed. * If you choose the way without insurance, the guarantee will not be applied. We guarantee against damage or loss in transit. You can receive items in about a week at the firstest by choosing expedited shipping. * The delivery services are currently suspended to some countries due to the pandemic or the war.Īll orders are processed within 3 business days, except for orders including pre-order items. Shipping available to worldwide with tracking. Please create an account from the "REWARDS" tab on the right side before shopping. Take more discount through Kobeejapan rewards program. Please check the following page to know in detail. ![]() * As our products are shipped from Japan, they may be subject to taxes and to cuctoms fees in the country of delivery. Prices are around 10% cheaper than our eBay store.
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